Return & Refund Policy

Bespoke garments are cut for one person and cannot be resold, so the usual retail idea of "returns" does not quite apply. What we offer instead is stronger: a fit guarantee, free correction, and a remake promise where correction is impossible. This page sets out exactly how that works.

1. The fit guarantee

Every commissioned garment is checked against your fitting notes before release. If it does not fit correctly at collection, we correct it at no cost, as many times as the correction requires. This guarantee covers workmanship and fit as measured — it does not cover changes in your measurements after collection.

2. Remakes

If a fault in cutting or construction cannot be corrected — a rare event we do not hide from — we remake the garment in the same cloth at our expense. Where the cloth is no longer available, we will offer the nearest equivalent or a full refund of the commission price, at your choice.

3. Cancellations

You may cancel a commission at any point before cutting for a full refund of your deposit, minus the cost of any cloth already purchased and reserved for you. Once cloth is cut, the deposit is no longer refundable, because the material cannot be used for anyone else. We will always tell you before cutting begins.

4. Alterations to your own garments

If an alteration we performed is faulty, we redo it free within thirty days of collection. If the garment was damaged by our work — again, rare, and we will say so plainly if it happens — we compensate the garment's fair value, agreed with you before any offer is made.

5. Accessories and stock items

Unworn accessories bought from the atelier (ties, pocket squares, belts) may be returned within fourteen days with proof of purchase for a refund to the original payment method. Items made to order or personalised, including monogrammed pieces, are excluded.

6. How refunds are paid

Approved refunds are issued within fourteen days, to the payment method used originally. Where that is impossible, a Malaysian bank transfer is used. We do not issue refunds in cash for card payments.

7. Raising a problem

Email [email protected] or call +60 17-368 2145 with your name and collection date. Bring the garment in whenever possible — most concerns are resolved at a single fitting. Nothing in this policy limits your statutory rights under the Consumer Protection Act 1999.